See All Categories

Learn More

Q&A

Q&A

Forum
296
Ma****  |  2017-12-10

Hello Oscar!


I have just placed my order to participate in the event,

However there must be site error as it did not ask me how I wanted the event gifts.


Here is how I’d like the eyes:

Blessings of December 16mm

Winter Queen 16mm


Order number is 20171210-0000045

Please let me know if you can successfully add them!

Thank you!

Marisa

[ ] Event Items Not Added [1] Password protected Ma****/ 2017-12-10

295
si****  |  2017-12-10

I'm order [20171210-0000011] and check box use2.00$ (fromNew member mileage), but when I Check out this order it full Charge (124).

294
최유****  |  2017-12-08

안녕하세요, 한국오너이지만 20mm짜리 안구가 한국몰에는 등록되어있지 않다고 떠서 부득이 영문몰을 이용하려고 합니다.

20mm green flower 2 를 구매하려고 합니다.

옵션에서 add bloodshot 이 있던데요, bloodshot 이 무엇인가요?(색깔, 크기 등)

또 green flower 2 페이지에 나온 제품 사진에는 bloodshot 추가 옵션이 들어간 상태인지도 궁금합니다.

감사합니다:)

293
Ma****  |  2017-12-03

Dear Oscar-doll,


We have a problem with getting our order 20171031-0000062.

Tracking history says our parcel is gone to the wrong city. Could you please kindly check the address and the post zip-code, it seems that it is wrong. it should have been 1428902. Please kindly check and inform me about the results.


Thank you.


Best regards,

[ ] 20171031-0000062 Password protected Ma****/ 2017-12-03

292
Oscar Doll  |  2017-12-04

Hello!

I’m so sorry for hear that and I’ve checked your shipping sheet please check it.
I hope it arrive in safely..! Also I will send that missed event hair set as soon.

Thabk you very much!




[ Original Message ]

Dear Oscar-doll,


We have a problem with getting our order 20171031-0000062.

Tracking history says our parcel is gone to the wrong city. Could you please kindly check the address and the post zip-code, it seems that it is wrong. it should have been 1428902. Please kindly check and inform me about the results.


Thank you.


Best regards,

   Reply [ ] 20171031-0000062 Password protected Oscar Doll/ 2017-12-04

291
Ho****  |  2017-12-01

Dear Oscar,


I have send a gift to you and I found it arrived seoul post office yesterday.

But I found its trace record said the address is not correct > <

 미배달사유 : 발송인에게반송(예정)

 배달결과 : 주소부정확


I use the address in your website and put Oscar Doll (Kim Sookhee) as receiver.

Also, I have write your customer service phone no.(070.8210.8891)

Could you contact the post office with this tracking code RB117073177HK

See see could you get the parcel back?


I am sorry that may be I write a wrong address > <

I have double check it, may be due to my poor hand writing....

next time i better to print the address

Sorry to trouble you > <


Regards,

Hoi


[ ] About Shipping [1] Password protected Ho****/ 2017-12-01

290
Ma****  |  2017-11-30

Hello,


I received the package with my order today. All of my eyes were there, but the flower crown event item was not in the package. I would like to receive compensation for the missing item.


Thank you.

289
As****  |  2017-11-27

Dear Oscar doll helpdesk.


Hello,this is Asuka Katsuta.

today, I recieved my eyes, order no:20171020-0000016.

They are just wonderful and I love them!

But I wonder why you didn't send me the "Oscar Doll Hair Dress 1pair (random design)" as event gift.

I thought I can receive both event eyes and the hair dress.

(reference; http://shop2.bulnabang4.cafe24.com/product/october-2017-event-9271031/1173/category/26/display/1/#.WhuavOlJnIU)

 I hope you to send me your reply.



best regards,

Asuka Katsuta


288
Ho****  |  2017-11-22

Dear Oscar,

 

I am so happy to see your new real eye and demon eye in Taiwan!!!

My friends and I brought couple pairs of eyes! They are really really amazing!!

Moreover, I have just send you a Christmas present and the tracking no. is RB117073177HK.

I forget to mention in the letter. The present is made by resin and it can do faceup like normal resin doll. Also, this doll is made by a Chinese Artist and the box is its COA.

Hope you like it ^^

 

Last but not least, Hong Kong Dollvie is open for apply.

Hope next year will see you in Hong Kong!!

http://www.dollvie.com/exhibit.html

 

Regards,

Hoi

[ ] Dear Oscar [1] Password protected Ho****/ 2017-11-22

287
Ma****  |  2017-11-20

Hello,


It has been 4 weeks since I placed my order and I would like to know when it will ship. Could you please give me an estimated shipment date?

Thank you!


CS CENTER
+82 2 6953 8882 / 02 6953 8882
MON TO FRI : 
02:00 PM - 8:00 PM 
BREAK : 
01:00 PM - 2:00 PM 

CLOSED
ON SAT HOLIDAYS 

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
close