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293
Ma****  |  2017-12-03 19:51:03

Dear Oscar-doll,


We have a problem with getting our order 20171031-0000062.

Tracking history says our parcel is gone to the wrong city. Could you please kindly check the address and the post zip-code, it seems that it is wrong. it should have been 1428902. Please kindly check and inform me about the results.


Thank you.


Best regards,

[ ] 20171031-0000062 Password protected Ma****/ 2017-12-03 19:51:03

292
Oscar Doll  |  2017-12-04 16:49:16

Hello!

I’m so sorry for hear that and I’ve checked your shipping sheet please check it.
I hope it arrive in safely..! Also I will send that missed event hair set as soon.

Thabk you very much!




[ Original Message ]

Dear Oscar-doll,


We have a problem with getting our order 20171031-0000062.

Tracking history says our parcel is gone to the wrong city. Could you please kindly check the address and the post zip-code, it seems that it is wrong. it should have been 1428902. Please kindly check and inform me about the results.


Thank you.


Best regards,

   Reply [ ] 20171031-0000062 Password protected Oscar Doll/ 2017-12-04 16:49:16

291
Ho****  |  2017-12-01 11:19:10

Dear Oscar,


I have send a gift to you and I found it arrived seoul post office yesterday.

But I found its trace record said the address is not correct > <

 미배달사유 : 발송인에게반송(예정)

 배달결과 : 주소부정확


I use the address in your website and put Oscar Doll (Kim Sookhee) as receiver.

Also, I have write your customer service phone no.(070.8210.8891)

Could you contact the post office with this tracking code RB117073177HK

See see could you get the parcel back?


I am sorry that may be I write a wrong address > <

I have double check it, may be due to my poor hand writing....

next time i better to print the address

Sorry to trouble you > <


Regards,

Hoi


[ ] About Shipping [1] Password protected Ho****/ 2017-12-01 11:19:10

290
Ma****  |  2017-11-30 02:45:40

Hello,


I received the package with my order today. All of my eyes were there, but the flower crown event item was not in the package. I would like to receive compensation for the missing item.


Thank you.

289
As****  |  2017-11-27 13:59:57

Dear Oscar doll helpdesk.


Hello,this is Asuka Katsuta.

today, I recieved my eyes, order no:20171020-0000016.

They are just wonderful and I love them!

But I wonder why you didn't send me the "Oscar Doll Hair Dress 1pair (random design)" as event gift.

I thought I can receive both event eyes and the hair dress.

(reference; http://shop2.bulnabang4.cafe24.com/product/october-2017-event-9271031/1173/category/26/display/1/#.WhuavOlJnIU)

 I hope you to send me your reply.



best regards,

Asuka Katsuta


[ ] about October 2017 Event [1] Password protected As****/ 2017-11-27 13:59:57

288
Ho****  |  2017-11-22 15:18:02

Dear Oscar,

 

I am so happy to see your new real eye and demon eye in Taiwan!!!

My friends and I brought couple pairs of eyes! They are really really amazing!!

Moreover, I have just send you a Christmas present and the tracking no. is RB117073177HK.

I forget to mention in the letter. The present is made by resin and it can do faceup like normal resin doll. Also, this doll is made by a Chinese Artist and the box is its COA.

Hope you like it ^^

 

Last but not least, Hong Kong Dollvie is open for apply.

Hope next year will see you in Hong Kong!!

http://www.dollvie.com/exhibit.html

 

Regards,

Hoi

[ ] Dear Oscar [1] Password protected Ho****/ 2017-11-22 15:18:02

287
Ma****  |  2017-11-20 19:38:52

Hello,


It has been 4 weeks since I placed my order and I would like to know when it will ship. Could you please give me an estimated shipment date?

Thank you!

[ ] Order #20171023-0000038 [1] Password protected Ma****/ 2017-11-20 19:38:52

286
Ca****  |  2017-11-17 20:05:26

Hello!

I would like to ask, if I order eyes, can you ship them to me at a later date?
Because I will be abroad for a month, so is it possible to hold the order and ship it later?


Thank you very much!
Cain

[ ] Eye shipping Password protected Ca****/ 2017-11-17 20:05:26

285
Ho****  |  2017-11-07 11:23:04

Dear Oscar,


Will you attend Taiwan doll show hoffmanntb (Nov 12) in person?

I have prepare a little gift for you and I think it will look good with you beautiful eyes ^ ^

Is it possible to give you directly or it is better to ship by mail?


Can't wait to see your lovely eye in Taiwan!!

A bit sad that you don't come to HK this year, but luckily you attend Taiwan doll show and my Taiwan friend invite me to visit them!!!

Moreover, will you attend next year HK Dollive? Seems they will start receive application in this month! Below is their website.

http://www.dollvie.com/

https://www.facebook.com/dollvie.event/


Have a nice day~~~


Regards,

Hoi


[ ] Taiwan doll show hoffmanntb [1] Password protected Ho****/ 2017-11-07 11:23:04

284
Ho****  |  2017-11-01 15:10:11

Dear Osacr,


I am sorry that I found I order the wrong size for the gift eye > <

I want to have 14mm instead of 16mm.

Is it possible to change it to 14mm?

My Invoice No. : [20171031-0000056]


Thank you


Regards,

Hoi

[ ] About Order [1] Password protected Ho****/ 2017-11-01 15:10:11


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