See All Categories

Learn More

Q&A

Q&A

2016-03-15 15:52:53 Oscar Doll


Dear all customers, thanks for your visiting.


Recently we found a system error which occurs payment problem.


So when you try to buy something, an indispensable shipping charge cannot be included to total price.


We are now doing our best to solve this, but it will take some time.

If the same symptom would be happend to you as well, please discontinue that payment process, and then try one more time.

For that reason, please remind that an order which didn't pay for its shipment can be cancled and refunded without any notice.


We are very sorry about this inconvenience. And also always thank you for all your supports.



Best regards,

Oscar Doll

2014-11-24 19:03:18 Oscar Doll

Thank you for choose the Oscar Eyes!

You will see that message or situation to "Shipping has been Hold" after ordered the Pre-order eyes.

This means your eyes turned "Producing"

I'm sorry make you nervous but don't worry about it.

Thank you very much !


Best regards,
Oscar Doll
Forum
355
Em****  |  2018-12-19 19:34:42

Hello :)

I just placed my order on the personal payment page, but the order comments did not get recorded :(

My order number is 20181219-0000016 and and I would like to order the November Autumn Fairy eyes in 12mm and 14mm. (http://shop2.bulnabang4.cafe24.com/product/pre-order-november-autumn-fairy-12141618mm-1130/1482/category/139/display/1/)

I hope it is OK to order two sizes. (I don't know what size I need, I am still waiting for my doll to arrive, but I know this style will be perfect for her!)

If it is a problem to order two sizes, please let me know.

I am so very grateful that you let me order these eyes. Thank you so much!!!

[ ] Order 20181219-0000016 Password protected Em****/ 2018-12-19 19:34:42

354
Ho****  |  2018-12-17 11:59:12

Dear Oscar,


HK Dollvie and HK Dollism Plus have start application

One is on July , 2018 , and one is on June 2018

Hope will see you in either one dollshow !!!!!!

It is so happy to see you in HK, love to buy your eye!!!

Also, so happy that in dollshow have so many real eye and floris eye !!!!!!!

 It is really hard to get a pair of real eye in online shop!!!!!!!!!!


http://www.dollvie.com/exhibit.html

https://www.dollismplus.com/application


Regards,
Hoi

[ ] HK Dollshow [1] Password protected Ho****/ 2018-12-17 11:59:12

353
Hello :)
I only just saw the November limited eyes. I'm so upset that I missed the ordering period! They are perfect for my new doll.
Is there any chance of getting a pair of these eyes?
Perhaps if somebody cancels their order?
Have any dealers placed orders for these eyes?
Kind regards,
Emma
[pre-order] November Autumn Fairy ▶ 12,14,16,18mm ~11/30

[ ] Looking for November limited eyes [1] Password protected Em****/ 2018-12-15 09:45:51

352
Na****  |  2018-12-06 15:22:06
hello,
I checked Flower&Märchen 18mm eye was selling on your website.
but it was sold.
then,I would like to order 14mm,16mmFlower&Märchen eye 6,7 one.one
it is not sale...is it possible to custom order?

[ ] about Flower&Märchen 18mm [1] Password protected Na****/ 2018-12-06 15:22:06

351
Cr****  |  2018-12-02 14:27:11

Hello,


I wrote to you I said I did not receive my package.

Order# 20181029-0000016

Tracking# RA195835062KR

I got package today! :)

Thank you!!

[ ] Package. [1] Password protected Cr****/ 2018-12-02 14:27:11

350
Ma****  |  2018-12-01 02:18:09

Hello, on the notice for the November event you said "In addition, new crystal and real eyes will be updated during the event." Since today is the last day of the event, I was wondering if you are still planning on releasing new real eyes?

[ ] Real Eyes November Event [1] Password protected Ma****/ 2018-12-01 02:18:09

349
Cr****  |  2018-11-30 09:41:01

Hello,


Please help!

I have not received my package.

Order# 20181029-0000016

Tracking# RA195835062KR

How long is it supposed to take?

I see it was shipped out on 15-Nov-2018.

Was it my order that was shipped? Or someone else tracking number?


Thank you.


[ ] Order Help. [1] Password protected Cr****/ 2018-11-30 09:41:01

348
임수****  |  2018-11-23 18:55:58
안녕하세요! 안구를 한국에서도 주문할 수 있나요? 주문 할 수 있다면 어떻게 해야하나요? 구매할때 정보를 한국어로 적으면 되나요? 항상 예쁜안구 잘 보고있어요:>

[ ] 문의드려요 [1] Password protected 임수****/ 2018-11-23 18:55:58

347
조호****  |  2018-11-08 11:02:13
현재 영문도 주문이 가능한지, 한화 결제는 어떤 방식으로 이루어지는지 궁금합니다

[ ] 문의드립니다 [1] Password protected 조호****/ 2018-11-08 11:02:13

346
Ho****  |  2018-11-05 17:59:36

Dear Oscar,


Thank you for reply ^ ^

The address is correct , but you should ship 2 hair accessory and 1 pair of 14mm eyes(Random design)


P.S. I will be happy for getting 2 pairs of eye instead of 2 hair accessory , but seems I should only get 1 pair XDD


Thank you,

Hoi



CS CENTER
+82 2 6953 8882 / 02 6953 8882
MON TO FRI : 
02:00 PM - 8:00 PM 
BREAK : 
01:00 PM - 2:00 PM 

CLOSED
ON SAT HOLIDAYS 

WORLD SHIPPING

PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

GO
close